News & Press

Blocworx launch HSE Safety Guide to support our community during COVID-19

Blocworx, leader in business process and workflow management software, launch the integration of COVID-19 safety guide, a notification that enables organisations to prompt their employees of health and safety guidelines. It sends employees a list of safety facts (suggested by the HSE) that help determine an individuals health and appropriate safety procedures.

Adding these guidelines to the system, Blocworx is equipping enterprises to battle the pandemic by notifying their employee’s of positive health and work conditions. Identifying risk and precautions early will help prevent contagion, slow the virus spread and prevent their employees from the worst impact while keeping a primary focus on the overall business continuity.

Health & Safety Guidelines

Blocworx Health & Safety Integration

“This Covid 19 pandemic will change the way the world will do business,” said Adrian de Cléir, CEO of Blocworx. “We feel that Blocworx will help companies and organisations succeed in this new world.”

Since 2017, Blocworx’s low-code platform has enabled hundreds of companies to improve their productivity and streamline their processes. Blocworx platform offers businesses an intuitive platform to collaborate, manage their work and track business outcomes. The platform combines the power of project management, process management and team collaboration to streamline business workflows and enterprise productivity.


5 Step Guide to Increase Process Efficiency

You have a clear documented process, but it’s not running smoothly. There is always something that gets stuck somewhere taking a toll on process efficiency. What is possibly setting things off-track?

Business processes are designed to streamline the way that you and your team work. A process is more than just documentation. If you don’t have a well-designed process and a strategy to constantly monitor and optimise it, you can never steer your business to success.

What is process efficiency?

Process efficiency is a measure of how smooth a process is executed, factoring-in the time and the resources spent. It either has a direct or indirect impact on profitability. Processes are often the repeatable aspects of a business that can be heavily optimised to improve efficiency.

Blocworx Process Builder

Why is it important to have efficient processes?

1. Increased productivity

Your teams are faster at getting to the finish line because everything operates smoothly.

2. Minimised errors

There are virtually no errors due to mistakes by individuals or due to the system you have in place. Even if problems occur, they are fixed quickly without chaos.

3. Reduced operational costs

Your company incurs less expenses due to minimised errors and quick recovery time.

4.Increased flexibility to changes

Employees have a powerful grasp of how processes are run, making teams flexible to any adjustments in the business climate.

5 steps to increase process efficiency

Here is a step-by-step work plan to increase the efficiency of any process.

1. Understand your existing process

When you implemented a process for the first time, people might have followed it perfectly. But if the steps in the process are dysfunctional, it may be due to faults in the system or the people responsible. Gather data on where these discrepancies occur and how the process deviated from the documentation. You need to collect data on where the differences occur and how the process deviated from the original documentation.

Here are some plausible circumstances that could have led to inconsistency:

Unskilled employees

The employee does not have the skill needed to complete a specific task to a high degree.

Information overload

Employees keep contemplating the task at hand and ask for more information or ask for the same set of instructions/data at every occasion.

Shadow processes

“I’ve done this numerous times, it’s okay to not notify that person this once”, “I’ll fix it later on”, “The system is down so I’ll note it down for now”. These are common shadow processes that invite errors.

Redundant steps

Some steps in the process consume time and add no value to the overall task.

Lack of awareness

No awareness amongst employees of the scope of the process and the goal you are trying to achieve with it.

No common terminology

Lack of a standard business terminology for the process often leads to confusion.

Lastly, make sure to question individuals and find out the reasons that prompted them to go out of line. Write down all data and go to the next step.

2. Set business goals and KPIs

What are the goals you’re looking at right now? To increase your revenue by 50% by next year? Increase your CSAT (customer satisfaction) score to 85% in the coming quarter? Increase the number of manufactured products by 25%? Be clear on these goals. Once your business goals are in place, derive KPIs (Key Performance Indicators) that serve as checkpoints to achieve your goals.

For example, if you want to increase your customer satisfaction score to 85% in the next quarter, you have to provide a better customer experience. If you want to increase the number of deals closed, you have to be faster in reaching out and following up.

Generally, processes should always align with your current business goals and cascade down to individual steps through KPIs.

3. Build and redesign your ideal process

Now that you have insights from your existing process and the goals and KPIs of your business, link these two by designing a new process that will increase process efficiency.

In the process redesign, your first step is to identify a stakeholder for each KPI. These individuals are responsible for monitoring and optimising for the metric that measures their respective KPIs.

After you assign stakeholders, start redesigning the workflow. Take the existing steps and start fixing them one by one. Does it begin with the right person? What information does the next person need from the first to take necessary action? List them out and include them.

After you design the workflow, consider circumstances when the steps in your process need to break the designed workflow. You have many of these in your old process. Why did it occur? Did the person forget about it? Does it need more information from the previous step? Did an unexpected situation arise that needed a unique resolution? Document all these exceptions in your process redesign and decide what happens in those situations.

4. Implement the improved process

Now that you have a solid process ready to go, it’s time to implement it. But it’s not as simple as handing out the new process manuals to everyone.

It’s one thing to get process cycle efficiency with a team of four. I’ts quite another to have a streamlined process with a team of four thousand. In other words, your process efficiency will only improve when you and your colleagues take action, once you have built out a more efficient process, you need to document and share your process for others to follow.

To implement the process successfully, the first stage is to communicate changes to your stakeholders of the process. You have to explain why you redesigned the process in the first place, and how the new process is going to help everyone achieve their goals faster.

The second stage is to implement the process in multiple stages. People need time to understand, adjust, and adapt. If they need to acquire a new skill set, make sure you help them learn. By the end of the last stage of implementation, your new process is operating fully.

5. Measure, monitor and optimise the new process

Your job doesn’t stop at implementation. Efficient processes require constant monitoring and optimisation to observe an increase.

Keep an eye on all your KPIs throughout the duration of a live process. This doesn’t mean you should run behind every task all the time. You can generate reports at constant intervals to analyse them in small pieces. Collect feedback from the stakeholders and see where they face challenges. Straighten and iron them out.

After the completion of an adequate number of tasks, analyse the reports and see where improvements can be made. There’s a simpler way to monitor processes. Continue to the next section to see how.

The forefront of process efficiency

According to a study, SMEs are spending over 120 hours per year on admin tasks because their employer is still reliant on manual administration processes. This lack of investment in technology leads to a lack of trust in data amongst employees which results in business decisions taking longer.

With the right process optimisation tool like Blocworx Process Builder, you can design, implement, and manage a business process with ease. Blocworx allows you to easily monitor multiple processes, track and optimise your performance. You can get consistent feedback with live reports saving your business time, costs and valuable resources. Try Blocworx and see your process efficiency go through the roof.


Isobel Hogan, Marketing Executive at Blocworx

News & Press

Say Hello to Blocworx

We’re still the same, just with more space to grow.

Big news! This week we released an updated brand identity to refresh our look. We believe the new look better matches what we’ve become since 2017, a centralised business process platform that modernises your business, while allowing you to achieve 360° visibility of your business process.

We loved our old logo, look and website and know many felt the same. Yet, we are here to explain why we decided to evolve it.

What’s changed and what hasn’t

We’ve updated our logo, website, typeface, colours and imagery like photography and illustrations. We also evolved from ‘Cartolytics’ to ‘Blocworx’. Our name began as a playful metaphor: mapping processes and analytics. These days we do so much more than that, our name stands for more than its component parts.

Aside from the new colours and illustrations, everything inside our customers Blocworx platform will be largely the same.

We’ve made a few changes to our website that make it easier to find helpful resources. A couple of highlights:

  • Our support articles are now easily accessible under the Resource menu. FAQs, customer stories and more can be found under Resources.
  • We’ve extended our News, Press & Blog pages to make it easier to find the content your most interested in under the News menu.
  • We introduced product categories by industry and business function under the Products menu. A range of products with descriptions and video demonstrations can found the Products menu.
  • Click to Buy option directly through our site is now accessible to set your platform up right away. We installed the best payment processing system to ensure a swift transaction.

How we got there

Our first name and logo were created before the company launched. The logo was simple with the company name at the forefront text and a plain dark background. The design was easy to read but not playful and didn’t accurately represent our brand personality. It was two simple colours white and black with no icon to identify our brand. Needless to say, it was time for a change.

Our in-house marketing team worked with Michelle McInerney and the team from Copper Reed, to create a more cohesive visual identity. We started with the logo.

The Blocworx logo uses a simple but vibrant colour palette and we believe is more refined, but still contains the spirit of the original. It’s an evolution and one that can scale easily and work better in many more places.

Our design goal was to better match how we look to our values and the users we serve. The logo shape is in the form of the letter ‘B’ to signifying the company name, Blocworx. The full stop after the letter is a statement to balance the design. A playful character smile symbol is the main visual focus of the logo.


The ‘;’ semicolon, is often used in computer programming to separate statements, this represents the programming focus of the company but it’s stylised with curves to appear friendly and even similar to a human face. We believe this modern take on the animation communicates a user-friendly platform that works to support our users.

The tag line, ‘process over code’ was introduced to emphasise how user friendly of our software is for any business to use with no coding necessary. We hope you like this new looks and feel for Blocworx.

Staying true to ourselves

With this redesign, we set out to retain all the weird, lovable elements that endeared our latest customers to Blocworx, while creating space for the brand to grow and connect with even more small business. We didn’t want to loose our heritage in the process, so we focused on capturing the essence of what Blocworx has always been.

Over the next few months, you’ll see all the other visual around Blocworx aligning around this new direction: on the website, in advertising and in some places in the product (though not in a way that will keep you from the important business of getting things done, of course). It’s still us. But more consistent and we hope more instantly recognisable.

If you’re interested in digging into our new products to improve your business, visit


Isobel Hogan, Blocworx, Marketing Executive

News & Press

IRDG Newsletter: Blocworx Digital Transformation of Production Management Processes.

In this year’s Driving Excellence in Innovation 2020 newsletter by Industry Research & Development Group (IRDG), Irish Pressing’s Ben McGonagle discussed how the digitalisation of quality and production management processes using Blocworx (formerly Cartolytics) has improved and will continue to improve quality assurance to customers.

McGonagle discussed how flexible work-plans by Blocworx can reduce the manual creation and maintenance of product specific paper folders and the data entry of information for operators. Digital work-plans of production process can bring product specific information straight to operators’ workstation, ensure compliance to specific data through finger-print IDs and enable data analysis.

Blocworx eliminates the paper of these folders but co-enables workers to enter live data in real-time. This also reduces the risk of mistakes in manual creation and maintenance, by eliminating the paper trail you, in turn, reduce the risk of misread data due to handwriting and the loss of data due to misplaced documents.

The article also explained Blocworx partner iQuTech’s involvement in initial referral of Blocworx through the IRDG online ‘Members Question Time’ feed.

Read the full article; Digital Transformation of Production Management Process” here and download the IRDG 2020 newsletter for more information.

News & Press

Limerick Enterprise Office National Enterprise Awards

Blocworx was thrilled to be finalised for a second year in row for the LEO national enterprise awards for ‘The Most Innovative Company’ award.

In 2019, Blocworx won the most innovative business award for our software solution.

Blocworx attend LEO Awards
Pictured: Blocworx Director Mark O’Sullivan; Marketing Executive Isobel Hogan at the Strand Hotel, Limerick.


5 Ways Blocworx RMA Process Will Benefit Your Business

What is RMA?

On paper, Return Materials Authorisation (RMA) is part of the process of returning a product to receive a refund, replacement or repair. RMA is one of multiple processes an organisation has. Still, one should not underestimate just how important RMA & RMA Software is in the process of returning goods. Companies stand to gain significant return on investment by expertly organising their RMA process. Here are five ways in which RMA software benefits an organisation.

Better customer service

One of the key aspects on which a company is rated is the way it treats its customers. You should therefore offer them a way to request an RMA immediately, instead of simply listing a general phone number and an email address at the bottom of a web page. That does nothing to reassure your customer, who at that point will not (yet) trust in the fact that their request will end up being correctly dealt with. This adds to customer frustration because they were initially also not fully satisfied with the product they received. RMA software not only simplifies the RMA request process, it also offers insight into the status of the process at all times. This level of transparency is essential for excellent customer service.

Standardised defect evaluation

A structured RMA process requires a clear criteria that can be used to evaluate defects. If a product cannot be returned and a field engineer has to be sent out to evaluate the problem in person, they must be able to follow a series of predefined steps. This helps avoid the (usually costly) mistake of sending a product that could have been repaired on site back to the factory instead, even though there was no need to do so. With RMA software that can be accessed from anywhere, those steps can be recorded quickly and easily. When all parties involved, (field engineers, customer service department and service centre) follow the same criteria, no time is wasted and everyone will reap the benefits of a smoother process.

Clearer end-of-life planning

A third advantage is that the data recorded in the RMA software makes it easier to announce a product’s ‘end of life’ phase. Predictive Maintenance / Swap Outs before end of life (the moment at which a company ceases to support a specific product) can direct companies policies. Manufacturers are sometimes accused of trying to sell new versions of products while the old ones still perform just fine. However, if there are any questions from customers, this data makes it easy to explain why a certain product or product line will no longer be supported. Furthermore, it halts the maintenance department ordering too many spare parts that are then left to gather dust in a warehouse, saving your business money and resources.

Improving various processes

As more and more RMA processes are initiated, your production trends will start to become clear. However, this is only true provided that the relevant data is properly recorded and made visible. This is where Blocworx RMA Process software comes in. If a certain kind of malfunction occurs often enough, the production department can look for a way to resolve the problem. If a defect occurs after production yet before the product arrives at its final destination, you should take a good look at the transport process. No process is exempt, data is the only proof. Blocworx provides data-driven reports with accurate information from your organisation to easily view these issues, this allows you to implement preventative measures in future.

Measure the performance of your RMA partners

You should also critically evaluate the performance of your partner organisations. By recording the lead time of the entire RMA process, you can determine the productivity of your partners. Furthermore, you can look at your partners’ activities from a quality standpoint. If a certain component is returned to a partner and they test it. You then may send it back to the customer, who then informs you that the part is still broken, you may begin to question your partner’s processes and their need to implement essential RMA software.

News & Press

Support During the Spread of COVID-19

We are committed to the safety of our employees, ensuring business continuity and supporting efforts that combat COVID-19.

As the novel coronavirus (COVID-19) continues to spread across the world, our uncompromising priorities at Blocworx remain the success of our clients, the safety of our employees and supporting efforts that combat this outbreak using the best methods we can.

Our commitment to quality services

As a company, we are committed to providing a safe environment for our employees and ensuring business continuity, to best service our customers and partners.

We are confident that the effects of the coronavirus (COVID-19) will not impact the Blocworx platform and our commitment to our global community of users is steady. Thank you for your continued support and trust in us.

We have ensured that our team members have everything they need to work remotely and to continue executing their jobs securely. We have increased channels of internal communication, and as always, prioritise communication with you, our clients, so you can remain focused on your business priorities.

What we’re doing to help

Today, multiple non-profit organisations, hospitals and universities are using Blocworx to accelerate their efforts to create a positive impact on the world. We are continuously inspired by the incredible ways Blocworx has helped these organisations help others.

In light of the ongoing outbreak, we aim to help as many businesses as we can to accomplish more. We believe in the power of our platform to help any business work better, particularly in a remote environment and we want to do our part to support the efforts combating COVID-19.With that goal, we are offering free use of our platform to any non-profit organisations working to fight the coronavirus outbreak. We will also provide you with the support you need to get the platform up and running quickly and efficiently. We want to support front line staff with our software that can manage and track patient, staff and operations information. Please reach out to us if your non-profit organisation is interested in using Blocworx for this purpose.

Guidance on remote work, with more to come

Helping businesses with communication and collaboration challenges they face on a daily basis is an essential part of our platform. Many businesses have chosen to use our platform to improve their daily workflow, but working remotely takes time to redefine this. We know that for so many of you, the shift to work remotely was unexpected. To help ease this transition, we’ve complied a brief list of positive remote working habits to get started with.

Location, location, location 

Try find yourself a dedicated and comfortable spot to work that you can associate with your job and leave when you’re off the clock. That means get off the couch and definitely off the bed.

Have a plan

When working from home, you should also introduce a more structured daily plan. Usually our time and the structure of our day is influenced by other people. Your’re going to notice your day will be lacking the normal structure that you usually have. Time spent in self-isolation is better structured.

Over communicate 

Think beyond email and use other digital tools that can better replicate the in-person office experience and provide for clear communication. Daily meetings can be held using video conferencing services like Zoom or Skype. This can provide you the structure to ensure accurate feedback on projects and ensure tasks are completed efficiently.

Stay healthy

During times like these, we’re all glued to the news. We’re continuing to monitor the situation with updates from the World Health Organisation, among other sources and guidelines. We are also committed to reassessing the situation and adjusting our plans accordingly. Don’t forget to stay active and healthy in this difficulty period.

Thank you for your trust in us. Let’s all stay happy, healthy and keep washing our hands!

For more information, on our progress, follow us on LinkedInFacebook and Twitter: @blocworx